Can You Crowdsource Customer Service? ? Business 2 Community ...

See on Scoop.it ? Designing design thinking driven operations

Crowdsourcing customer service shouldn?t be seen as a way to eliminate costs from customer service, but a key to engage your customer base and deliver a faster, richer, and more effective?

Fred Zimny?s insight:

Sure it is possible e.g. forums

See on www.business2community.com

Like this:

Be the first to like this.

Sound operational manager who focuses on an execution - aligned with the strategy -which benefits the organization and all involved stakeholders. With an improved quality, more flexibility and innovation at substantially lower costs. Experience: 15+ years work experience in CRM & Customer Services in national environments. 15+ years managerial experience, of which 5 years as end-responsible for multi-site, multi-channel Customer Services Center of 400+ seats. ITO-certified and award-winning operations. 10+ years experience in Customer Care / Customer (Service) Banking & Insurance, Utilities and Education. Goal: To transfer my knowledge and insights within and outside the organization.

Source: http://serve4impact.com/2012/12/17/can-you-crowdsource-customer-service-business-2-community/

bit coin huntsman w.e. episodes idris elba kelsey grammer martin henderson